Stelar is a brand owned and managed by Stelar Interior Design Studio (“Stelar”, “we”, “our”, or “us”), engaged in providing interior design, space planning, visualization, consultation, execution, and technology-enabled design services through its website www.stelar.in (“Website” or “Site”), digital communication platforms, virtual consultation tools, and other electronic interfaces (collectively referred to as the “Platform”).
At Stelar, we are highly committed to protecting your data and privacy while delivering high-quality interior design services and digital experiences.
This Privacy Policy (“Policy”) explains how we collect, use, store, share, and protect your personal information when you access or use our Platform or Services.
Unless restricted by applicable law, you agree that all personal information collected by Stelar may be used and disclosed as described in this Policy.
You are advised to read this Policy carefully. By accessing our Platform or using our Services, you agree to the collection and use of your information as outlined herein.
This Policy constitutes an electronic record under the Information Technology Act, 2000 and applicable rules and forms a legally binding agreement between you and Stelar without requiring physical or digital signatures.
By sharing your details with us, you also agree to receive emails, newsletters, campaign updates, and service communications related to our offerings.

Consent
By accessing our Platform (Website, WhatsApp, email, consultation forms, or any other communication channel), you hereby consent and authorize Stelar and its associated partners and service providers to use your personal information to contact you via:

• Phone calls

• SMS

• Email

• WhatsApp

• Rich Communication Services (RCS)

• Other digital or electronic communication modes

This communication enables us to inform you about consultations, services, updates, offers, or related products and services.
This consent remains valid unless revoked in accordance with this Policy.
If you do not agree with this Policy, you may discontinue using the Platform and Services.
We reserve the right to revise this Policy periodically to meet legal, operational, or business requirements.

What is Covered in this Policy
This Policy describes how Stelar collects, receives, stores, uses, shares, and protects personal information, including data related to your use of our Website, consultations, design tools, or services.
During registration or service enquiry, we may collect personally identifiable information such as:

• Name

• Phone number

• Email address

• Address or project location

• PAN / GST details (where required for billing or compliance)

• Other information necessary for providing our services

Stelar is not responsible for the actions of third parties not directly employed or controlled by us. Partner platforms may maintain independent privacy policies.

Privacy – Our Commitment
At Stelar, protecting your privacy is a core priority. We aim to build trust so you can confidently use and recommend our services.
We do not sell or rent personal information to third parties except as stated in this Policy.
However, personal data may be shared with trusted partners strictly for delivering our services.

What Information is Collected From You

Profile Information
We may collect:

• Name, email, phone number

• Address and project location

• Design preferences and lifestyle information

• Budget ranges and project requirements

• Uploaded images, layouts, or room photographs

• Transaction and billing details

We do not store credit card numbers, CVV, or sensitive payment credentials.
We may also collect information through promotions, surveys, consultations, or feedback forms.
You may terminate your account at any time; however, certain information may remain archived for legal or operational purposes.

Anonymous Information
We automatically collect certain technical data, including:

• IP address

• Browser type

• Device type

• Internet Service Provider

• Date and time stamps

• Website navigation patterns

• Cookies stored on your device

This information helps improve platform performance and user experience.

Who Collects the Information
Personal information is collected voluntarily through:

• Enquiry or consultation forms

• Account registrations

• Surveys, contests, or campaigns

• Website interactions

Anonymous information may be collected automatically through cookies and analytics tools.
Third-party partners may collect their own anonymised data through their systems, for which Stelar is not responsible.
Stelar does not knowingly collect data from individuals under 18 years of age.

Use of Information
We use personal information to:

• Process registrations and enquiries

• Provide interior design services and consultations

• Generate design proposals and visualisations

• Communicate project updates

• Improve services and customer experience

• Send service or promotional communications

• Conduct analytics and internal administration

• Resolve disputes and ensure compliance with laws

We may use aggregated statistical data for improving services without identifying individuals.
Where required, government identifiers such as PAN or GST may be collected solely for verification, billing, fraud prevention, or legal compliance.

Information Sharing and Disclosures
We do not sell or rent personal information except:

• With your consent

• To deliver requested services

• To prevent fraud or illegal activities

• To comply with legal obligations or court orders

• To protect rights, safety, or property

We may share necessary information with:

• Contractors and execution partners

• Technology providers

• Payment processors

• Cloud hosting providers

• Professional advisors

All such parties are required to maintain confidentiality.
If Stelar undergoes merger, acquisition, or asset transfer, personal data may be transferred accordingly with prior notice where applicable.

Third-Party Links
Our Platform may contain links to external websites. Their privacy practices are independent of Stelar, and we recommend reviewing their policies separately.

Information Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
Access to personal information is restricted to authorized personnel bound by confidentiality obligations.
However, internet transmissions cannot be guaranteed to be completely secure, and users share information at their own risk.

Policy Compliance
Stelar periodically reviews compliance with this Policy.
For privacy concerns or complaints, you may contact us via email, and we will make reasonable efforts to resolve issues promptly.

Governing Law & Jurisdiction
This Policy shall be governed by the laws of India.
Any disputes arising from this Policy shall fall under the exclusive jurisdiction of courts located in Thiruvananthapuram, Kerala, India.

Your Choices
Providing personal information is voluntary. Certain services may require registration.
You may update or correct your information by contacting us directly.

Opt-Out of Promotional Communications
You may opt out of promotional communications anytime by emailing:
info@stelar.in

Withdrawal of Consent
You may withdraw consent for data processing by contacting us via email. Withdrawal may limit access to certain services.

Your Rights Regarding Personal Information
You may request to:

• Access your personal data

• Correct inaccuracies

• Delete information (subject to legal obligations)

Requests can be sent to the contact email below.

Contact Us
For questions regarding this Privacy Policy:
info@stelar.in
Stelar Interior Design Studio
Website: www.stelar.in

Grievance Officer
Designation: Grievance Officer
Organisation: Stelar Interior Design Studio
Email: info@stelar.in